Webinar: Library Customer Service--Essentials for Creating a Culture of Positive Customer Service at Your Library

Customer service may look different in a public service setting, but it is a vital part of your library's offering.  

During this year's Customer Service Week (October 7 - 11), celebrate staff contributions and review best practices. Join guest presenter Savannah Ball, from the Wichita Public Library system, as she shines a spotlight on the essential skills library staff need to foster a culture of positive customer interactions, even during difficult situations.

In this webinar, you will discuss: 

• Steps to encourage good customer service from staff
• Enforcing policies in a positive manner
• Evaluating services and policies through a customer service lens
• Providing good customer service to all types of patrons 

Guest presenter Savannah Ball has worked with public libraries for 20 years. She has served in various customer service-related roles in public libraries and as the Consultant and Continuing Education Coordinator at the Southwest Kansas Library System. She is currently the Education & Engagement Manager for the Wichita Public Library System. Savannah’s work is centered around the most important part of every library – the people in them.

If you are interested in learning more about supporting patrons, check out these recorded trainings at your convenience...

• Where We Put It Matters--Options to Customize Your Library | RECORDING | Watch now
• Preparing for and Handling Materials Challenges | RECORDING | Watch now
• Answering Questions About Health in the Library | RECORDING | Watch now
   

EVENT NOTES

Registration Details | Not sure you can make it to a live webinar? Register anyway, and we’ll send you a link to the recorded version when it is available. Registration is limited. Deadline for registration is six days prior to the event. Webinar access information will be emailed to registrants prior to the event.

Recording | When you participate in a SCKLS webinar, a photographic, video or audio recording may occur. If you want your image or voice removed from the webinar recording, you must notify in writing SCKLS Training Specialist Katherine Hughes at least 24 hours in advance of the webinar. Absence of written notification grants SCKLS all rights to the webinar recording for educational purposes.